Air Peace passengers hit by flight delays after IT glitch

West Africa’s largest airline, Air Peace, has attributed the flight disruptions experienced across its route network, Monday, to a power surge that affected a critical IT infrastructure server used for crew scheduling and flight planning.

The airline said the incident resulted in delays on some of its flights as its technical teams, in collaboration with service providers, worked to restore the affected system.

Air Peace, in a statement posted on its X handle, apologised to passengers for the inconvenience, assuring that every effort was being made to restore normal operations while maintaining the highest safety standards.

The airline said the maintenance and restoration work was expected to be completed later in the day, after which flight operations would progressively return to normal.

The statement reads: “We sincerely apologise for the delays currently affecting some of our flights across our route network today.

“The disruption was caused by a power surge which impacted a critical IT infrastructure server supporting our crew scheduling and flight planning processes. As a result, some flights have experienced delays while our technical teams work with our service providers to fully restore the affected infrastructure.

“We deeply regret the inconvenience this has caused and understand the impact these delays may have on your travel plans. Please be assured that every effort is being made to restore normal operations as quickly as possible while maintaining the highest standards of safety.

“We expect the maintenance and restoration work to be completed today, after which flight operations will progressively return to normal. Customers are kindly advised to continue monitoring our official communication channels for updates on their flights.” (Vanguard)