LASTMA opens physical complaint centre

.receives 2,843 calls in 30 days via new toll-free line

The Lagos State Traffic Management Authority, LASTMA, said its newly inaugurated toll-free hotline recorded 2,843 public engagements within the first 30 days of operation, as the agency moves to strengthen transparency and citizen engagement.

The figures, covering June 28 to July 29, 2026, were released by the agency’s Digital Centre which manages the 3367 toll-free call centre.

Breakdown of engagements, according to LASTMA, the calls included: 1,047 enquiry calls, 709 commendation calls 468, successfully resolved cases, 400 accident and vehicle breakdown reports .

Others were: 163 formal complaints , 11 information requests, 45 unsuccessful calls due to abandoned calls, network issues and technical contingencies.

The General Manager of LASTMA, Mr. Olalekan Bakare-Oki, described the response as “a profound affirmation of the Agency’s unwavering pursuit of operational excellence, institutional integrity, administrative transparency and service delivery.”

He said the volume of calls shows growing public confidence in LASTMA as a responsive institution committed to road safety and traffic order across Lagos.

Beyond the call centre, Bakare-Oki disclosed that LASTMA has also established a Physical Complaint Centre at its Headquarters in Oshodi to allow residents who prefer face-to-face engagement to lodge complaints and make enquiries.

“The Physical Complaint Centre complements our 3367 Toll-Free Call Centre by providing members of the public who prefer face-to-face engagement with a convenient platform to report traffic-related concerns, seek clarifications and lodge complaints regarding the conduct of our officers,” he said.

He added that every complaint received “is accorded the utmost seriousness and subjected to painstaking investigation in strict compliance with established administrative procedures, extant regulations and the immutable principles of natural justice.”

Zero tolerance

The LASTMA boss reiterated the agency’s zero-tolerance policy against corruption, extortion, and unprofessional conduct.

“Every genuine complaint received through any of the Agency’s reporting channels would be subjected to an impartial, transparent and exhaustive investigation, and any officer found culpable, following due process, would be sanctioned in accordance with the extant Public Service Rules and the Agency’s disciplinary framework,” Bakare-Oki stated.

He noted that both the toll-free line and the physical centre are “integral pillars” of LASTMA’s broader institutional reform agenda aimed at entrenching transparency, strengthening public trust, and improving communication with road users.

Bakare-Oki, therefore, appealed to motorists, commuters, transport operators, corporate organisations and civil society groups to make responsible use of the channels, saying public participation is critical to safer roads and a more efficient transportation system in Lagos.