…Explains Aviation rules
THE management of Akwa Ibom state-owned airline, Ibom Air has refuted recent allegation of ticket racketeering levelled against the company, describing such claims as baseless.
The General Manager Marketing and communication of Ibom Air, Aniekan Essienette, in a statement made available to newsmen yesterday in Uyo, stressed that the company staff were prohibited from engaging in any form of racketeering or corruption.
Her word, “Ibom Air has become aware of recent allegations concerning our handling of flight check-ins and ticketing procedures and unfounded accusations of ticket racketeering at our Port Harcourt station.
“We categorically reject these baseless claims. Our staff operate with the highest level of integrity and are committed to serving our customers fairly and transparently.
“This commitment is at the core of our operations, and we will continue to ensure that our ticketing process remains transparent. It has become necessary to use this opportunity to educate our passengers and the public on some aviation rules”
Essienette explained that Ibom Air’s policy in keeping with international standards, check-ins closes 45 minutes before departure for domestic flights to ensure timely departures and minimize delays.
She also explained that the company highly recommends that passengers arrive on time for their flights, in order to make for a comfortable and stress-free travel experience.
On handling of “Go-show passengers, the GM further explained that they adhere to IATA’s guidelines in handling that , noting that ‘Go-show’ passengers , arrive early without a pre-booked ticket and duly informed if the flight was full.
“It is strictly their informed decision to be waitlisted as “Go show” passengers, and they are accommodated only if seats are available after all booked, early, and on-time passengers have been served.
“On corruption allegations: Ibom Air operates under strict ethical standards, and our staff are prohibited from engaging in any form of racketeering or corruption. We ensure our ticketing process is transparent and secure, leaving no room for such practices.
“Any attempt to undermine these standards will be thoroughly investigated, and appropriate action will be taken. We value your trust in Ibom Air and are unwavering in our commitment to maintaining the highest service standards.
We will continue to act in the best interest of passengers while upholding operational excellence in our industry” She assured.
