Brand News Customer Week: FCMB restates commitment to providing excellent service

Customer Week: FCMB restates commitment to providing excellent service


- Advertisment -






Customer Week: FCMB restates commitment to providing excellent service







First City Monument Bank (FCMB) has restated its commitment to provide the very best of service delivery and value-added offerings that will consistently enhance the experience of its teeming customers at every touchpoint.

The Bank further assured that it will continue to leverage on its solid business models, highly professional staff, innovation, bespoke solutions and technology to turn the aspirations of customers to life changing opportunities.

FCMB gave the assurance in a statement to commemorate this year’s international
Customer Service Week, holding from October 5 to 9, 2020, under the theme, “Dream Team”. The theme essentially highlights the importance of teamwork in providing outstanding service to all customers at this challenging period.

In the statement, FCMB announced several exciting activities to make this year’s
Customer Service Week memorable, including a customer appreciation drive whereby customers who buy airtime worth N500 and above via the Bank’s *329# USSD channel get a 10% bonus add-on all through the week; and a virtual question and answer session between customers and the Divisional Head, Service Management & Technology. In addition, cakes will be delivered to children who operate kiddies account with FCMB and whose birthdays fall within the customer service week.

Employees of the Bank are also not left out of the customer service week
celebration. A virtual party will hold on Friday, October 9, during which some
employees will be recognised and celebrated for their achievements and overall
championing of FCMB’s core values of Execution, Professionalism, Innovation and
Customer-focus (EPIC).

Commenting on the 2020 edition of the Customer Service Week, the Divisional
Head, Service Management & Technology of FCMB, Mr. Oluwakayode Adigun, said
“This year’s Customer Service Week resonates deeply with us, because we pride ourselves as an institution that is made up of world class professionals driven by a culture of excellence. In addition, we consistently go the extra mile to develop and offer solutions that align with the lifestyle and aspirations of the various segments of the population we serve. For all of these, we are again using the opportunity of thecustomer service week to express our appreciation to our stakeholders & With over 6 million customers as well as over 200 branches spread across Nigeria and consistent growth in overall performance, FCMB has proved to be a resilient and dominant player in the Nigerian financial industry.

The Bank has deepened and sustained its support to Nigerians and the economy,
through various interventions, to mitigate the effect of the pandemic in the country, including the recent reduction of interest rates on all consumer loan products, to help customers free up extra income to meet other expenses in a convenient manner.

FCMB also recently launched a Health Advisory Service, an on-demand health
information service in collaboration with, which makes it easier for
Nigerians to access quality healthcare from the convenience of their homes, offices or even on the go.

First City Monument Bank is a member of FCMB Group Plc, which is one of the
leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. For more information about how FCMB can support fulfilment of your aspirations, please visit 

Customer Week: FCMB restates commitment to providing excellent service
Customer Week: FCMB restates commitment to providing excellent service
Parrot Nigeria
An online news aggregator


Please enter your comment!
Please enter your name here

Latest news

Former Nigerian Leader Gowon Denies ‘Stealing Half of Central Bank’

Former Nigerian Head of State Yakubu Gowon has denied an accusation made by a British MP of “stealing half of Nigeria’s...

COVID-19: UK to borrow £394bn to increase doctors’ pay, tackle recession

          The United kingdom is set to borrow £394 billion to deal with the economic impact of the coronavirus pandemic. This...

‘It’s absurd’ — el-Rufai kicks against zoning of leadership positions

            Nasir el-Rufai, governor of Kaduna state, has again kicked against zoning of political leaders, saying no country progresses with...

#EndSARS: PDP welcomes possible sanctions by UK government

The Peoples Democratic Party, PDP, has commended the British parliament for standing in defence of human rights during the...

Diego Maradona: ‘I hope we’ll play together in the sky’ – Pele

Brazilian football great Pele mourned his fellow legend Diego Maradona after the Argentine died Wednesday, saying he hoped they...

Multi-million dollar scanners rot away at port

        Three multi-million dollar high calibre mobile scanning machines belonging to the Nigeria Customs Service are rotting away at the...


Nigerian travellers to pay $15,000 visa bond as Trump introduces new policy

          Nigerian visitors to the United States (US) may have...

BREAKING: Activist asks judicial panel to summon CNN over Lekki shooting report

              Kenechukwu Okeke, a human rights activist, has asked the...
- Advertisement -

You might also likeRELATED
Recommended to you