The Nigerian National Petroleum Company Limited (NNPCL) on Friday announced the sack of a pump attendant over attempt to swindle a customer in the Ikorodu area of Lagos State.
In a statement issued on Friday, the NNPCL also announced the suspension of the station manager.
Recall that a video which circulated online had captured a curious customer lamenting that the pump attendant tried to swindle him while serving fuel to his vehicle.
The video also showed a man – a colleague of the lady attendant – begging the customer on her behalf.
Reacting to the viral video, the NNPCL said the company was fully committed to customer service excellence.
It also said that the formal letter has been issued to the dealer of that particular station over such misconduct.
The statement read, “The attention of NNPC Retail Limited has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer. Following a thorough investigation, the incident has been traced to a station in Ikorodu, Lagos.
“NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid; the pump attendant involved has been disengaged, the Station Manager has been suspended and a formal warning letter has been issued to the Dealer.
“NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action. The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations,” the statement said.
