In a bid to save time and resources, telecommunication operators in Nigeria have started the implementation of harmonized shortcodes for their services.
The development aligns with the regulatory modernization initiative by the Nigerian Communications Commission (NCC) to ensure that shortcodes are the same across all networks.
New shortcodes to become effective May 17, 2023
The telecom operators under the aegis of Licensed Telecommunications Operators of Nigeria (ALTON) announced this in a statement on Tuesday, March 7, 2023.
The body said the shortcodes are to implement a streamlined process for standard shortcodes across the industry, bringing relief to subscribers via the modernization of single codes for various services across all the networks and providing a balanced regulatory framework consistent with global practices.
ALTON said:
“Following the directive from NCC, the Association hereby inform the general public that the Network Operators have begun implementing the shortcodes, working closely with the NCC. The Commission has provided adequate time for subscribers to get AL
According to the umbrella body, the migration would be concluded by May 17, 2023, while old and new common codes will run concurrently before the old ones are retired.
The proposed harmonized shortcodes are:
- Call Center/Help Desk – 300
- Voice Mail Deposit – 301
- Voice Mail Retrieval -302
- Borrow Services – 303
- STOP Services – 304
- Check Balance – 310
- Credit Recharge – 311
- Data Plan – 312
- Shared Services – 321
- Data Plan Balance – 323
- Verification of SIM Registration/ NIN – SIM Linkage – 996
- Porting Services (MNP) – 2442
Before now, every operator had its unique code for balance inquiry, airtime recharge, and borrowing credit, among others.
New service to simplify operations for users
Reports say they require an operator subscriber with multiple phone numbers to memorise the different codes for each operator.
The move requires making the single shortcodes subscribers use across all network platforms.
Namely, codes for airtime, and data subscription. Balance inquiry, among others, would be the same across the networks.
